Ahead of the opening of the Munda International Airport later this year, 60 tour operators have completed Quality Customer Service Training under a new partnership between the Western Province Tourism Association (WPTA) and Strongim Bisnis.
The two-day Quality Customer Service Training will improved the experience of holiday-makers, teaching tour operators important skills in communication, understanding cross culture issues, conflict resolution, and managing tourist expectations. The training is an important investment in Western Province businesses ahead of the opening of the Munda International Airport later this year, which will see an increase in international visitors. Mr. Morris Kumakana, from Toremudie Rest House in Munda, said the training had provided a professional boost to his staff.
“This Quality Customer Service training is valuable because the trainers provided local context to the topics covered, with in-depth explanations and role playing for new skills that my staff will be using with our visitors”.
Under the year-long partnership signed with Strongim Bisnis in June 2018, WPTA member businesses will receive training to build skills in the culinary arts, tour guiding, customer service, digital marketing and resort management. Solomon Host delivered the training in Munda and Gizo.
WPTA also develop a tourist trail experience which will link a number of natural and cultural-based attractions and tourism activities such as diving, surfing , bird watching, and fishing into a package that they’re calling the ‘Western Trail’.